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Embracing customer service in libraries | Emerald Insight
https://www.emerald.com/insight/content/doi/10.1108/01435120710723545/full/html
Embracing customer service in libraries. Hong Miao (Marywood University, Scranton, Pennsylvania, USA) Mia Wang Bassham (Luzerne County Community College, Nanicoke, Pennsylvania, USA) Library Management. ISSN: 0143-5124. Article publication date: 9 January 2007. Downloads. 7131 ...
Embracing customer service in libraries - ResearchGate
https://www.researchgate.net/publication/243973204_Embracing_customer_service_in_libraries
The purpose of this study is to evaluate the service quality that the MMU (Malacca) Library provides to its customers, by measuring the customers' level of …
Embracing customer service in libraries - DeepDyve
https://www.deepdyve.com/lp/emerald-publishing/embracing-customer-service-in-libraries-6HjaErd58y
Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You and Your Team. Learn More → Embracing customer service in libraries Hong Miao; Mia Wang Bassham Library Management , Volume 28 (1/2): 9 – Jan 9, 2007 Read Article Download PDF Share Full Text for Free 9 pages Article Details Recommended References Bookmark Add to …
Embracing customer service in libraries | Semantic Scholar
https://www.semanticscholar.org/paper/Embracing-customer-service-in-libraries-Miao-Bassham/6de271b2ca90c597c3282ca801a97ade3c514f99
The three‐dimension approach to service management is introduced with practical advice on how this approach is applied to libraries. A customer service self‐assessment is provided for libraries to evaluate how well they serve their customers and identify potential areas for improvement in regards to customer service.Findings – The paper ...
Embracing customer service in library.pdf - The current...
https://www.coursehero.com/file/116957793/Embracing-customer-service-in-librarypdf/
Embracing customer servicein libraries 55 Libraries should involve the employees from every department in creating the servicemission statement. The frontline employees have the most direct contact with thecustomers. They have valuable input on the service policies, procedural issues,possibilities and limitations of the organization.
Customer Service in Libraries: Meeting Evolving Needs
https://www.webjunction.org/news/webjunction/customer-service-in-libraries.html
Customer Service in Libraries: Meeting Evolving Needs WebJunction and Delaware Division of Libraries / 29 May 2019 Customer service is one of the most consistently popular topics on WebJunction. From attendees at live webinars to users of the content in our Course Catalog, it is clear that customer service is on the minds of library staff.
Embracing Customer Service in Libraries Hong Miao, Marywood …
https://vdocuments.net/embracing-customer-service-in-libraries-hong-miao-marywood-university-mia.html
Slide 1 Embracing Customer Service in Libraries Hong Miao, Marywood University Mia Wang Bassham, Luzerne County Community …
How libraries can enhance customer service by ... - Wiley Online …
https://onlinelibrary.wiley.com/doi/10.1002/nvsm.1571
The “Ask a Librarian” reference service is available in person, by phone, and e‐mail or chat to all patrons (Nova Southeastern University Alvin Sherman Library, 2015 ). According to Breeding ( 2014 ), libraries can prosper via a two‐pronged approach: (a) having an energetic, creative, and passionate staff, and (b) embracing new technologies.
(PDF) How libraries can enhance customer service by …
https://www.researchgate.net/publication/311865682_How_libraries_can_enhance_customer_service_by_implementing_a_customer_value_mindset
Libraries can improve the customer experience by understanding what it means to truly deliver outstanding value. Implementing customer centric marketing and …
Embracing a Customer Service Mindset: A Fresh Examination of …
https://www.tandfonline.com/doi/abs/10.1080/1533290X.2012.705619
Library literature and blogs frequently discuss customer service and user experience in physical libraries and Web sites, but little is said about this mentality toward services for distance learners specifically. This paper takes customer service best practices from well-known thinkers of the business world and makes connections to services for distance …
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